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Robert Half
Braintree, MA | Other
$60k-82k (estimate)
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Product Support Specialist
Robert Half Braintree, MA
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$60k-82k (estimate)
Other 4 Months Ago
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Robert Half is Hiring a Product Support Specialist Near Braintree, MA

Client has a robust camp they run in the summer. It’s a general summer camp for children - Summer camp, theater program, arts and crafts, sports, games, learning and other activities. For more information, please click this link. It’s a big revenue generator for the school, upwards of 2 million in revenue. The Software/Program support admin is going on a long-term leave, and they need someone to step into this role. The contractor will be reporting to the Director of Summer Programs. They will be able to cross train with the current person in the seat before they go on leave in Mid/Late February. They use CampBrain software and database for this summer programs. Camp Brain is a software for onboarding users, managing the camp, attendance, billing, hiring, staffing the camp, counselors, parental logins. The administrative person was managing CampBrain. Need a contractor to help manage Camp Brain software, enter camper and parent information, fielding calls from parents, troubleshooting minor issues, organizing the data in CampBrain, supporting counselor’s CampBrain questions, entering payment and personal information, updating reports, etc. Most of this work is done in the office behind the computer and a phone call. Ideally they want someone who has CampBrain experience so they don’t have to train. If there is a similar camp/activity event management software, that might work as well, but please specify which one! Summer Camp or other childhood camp administrative experience is also a must have. 25 – 30 hours per week, January through August. They will be able to keep this person busy for all Spring until the summer, and through the entire camp itself. Might turn into an FTE position down the road.

Job Summary

JOB TYPE

Other

SALARY

$60k-82k (estimate)

POST DATE

01/12/2024

EXPIRATION DATE

05/15/2024

WEBSITE

roberthalf.com

HEADQUARTERS

Menlo Park, CA

SIZE

>50,000

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The following is the career advancement route for Product Support Specialist positions, which can be used as a reference in future career path planning. As a Product Support Specialist, it can be promoted into senior positions as a Technical Customer Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Product Support Specialist. You can explore the career advancement for a Product Support Specialist below and select your interested title to get hiring information.

If you are interested in becoming a Product Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Product Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Product Support Specialist job description and responsibilities

Product support specialists work as part of the technical team to create optimum customer satisfaction, leading to long term relationships.

02/21/2022: Laramie, WY

Sometimes product support specialists also do training sessions, assist with product launches, or complete support on-site.

01/25/2022: Worcester, MA

Develop knowledge bases and FAQs for product support activities.

01/24/2022: Las Vegas, NV

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Product Support Specialist jobs

Use tools that boost speed and efficiency.

02/07/2022: Montgomery, AL

Measure and analyze customer feedback.

01/21/2022: Killeen, TX

Listen, understand and take action.

03/08/2022: Pensacola, FL

Step 3: View the best colleges and universities for Product Support Specialist.

Butler University
Carroll College
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Princeton University
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